VtIFZGF VF3]lGS HDFGF 5|DF6[ VG[ H~lZIFT D]HA A3LH J:T]G]\ V[SFSLSZ6 h05L VG[ NZ[SGL ;DHG[ VG]~5 AGFJJF DF8[ Adro`iT iBS £FZF .v:S], GFDG]\ TNG ;DHFI HFI T[J]\ VG[ JF5ZJFDF\ V[SND ;Z/ ;MO8J[Z AGFJJFDF\ VFJ[, K[P

• QUALITY - U]6JTF
• RELIABILITY - EZMQFF5F+TF
• SERVICE - pTD ;lJ";

• ;Z/TFYL JF5ZL XSFI T[J]\ JLg0Mh A[h ;MO8J[ZP
• lX1F6 lJEFUGF TH7MGF ;]RGYL lJS;FJ[,P
• ;\5}6" U]HZFTL sD[G]\4 C[<54 ;]RGMfP
• JCLJ8GF V[SND H8L, VG[ ;DI DF\U[ T[JF 5+SM DF+ lDlG8MDF\ H T{IFZP
• GJF ;]3FZF TFtSFl,S TDFZF SMd%I]8ZDF\ V50[8P
• V[SND prR SJMl,8LGL ;lJ"; sVFO8Z ;[<;fP
• I]hZ JF.h CF. ;LSIMZL8L T[DH 5|MU|FD A[.h ,MSL\UP
• VM8MD[8LS A[SvV5 sA[SvV5 ,[JFGL h\h8DF\YL D]lSTLfP
• TDFZL H~ZLIFT D]HAGF OMD["8DF\ T[DH Excel, Internet p5Z ZL5M8" 8=Fg;OZP
• V[S ;FY[ A[ S[ T[YL J3FZ[ OMD"DF\ V[g8=L SZL XSFIP
  sNFPTP ÒP VFZP GL V3]ZL V[g8=L JBT[ SD"RFZLG]\ ÒP5LPV[OP U6L XSFIf
• TDFZL XF/FDF\ H ;MO8J[Z 8=[GL\UP
• SMd%I]8ZG]\ 7FG G CMI T[ 56 ;MO8J[Z JF5ZL XS[ K[P
• V[S:8=F VM0L"GZL ;R" ;]lJ3FP
• DLGLDD V[g8=L sV[S OMD"DF\ lJUT V[g8=LYL ALHF OMD"DF\ DF+ 5;\N H SZJFYL lJUT D/[fP

➤ XF/F D[G]

• XF/FGL ;\5}6" DFlCTLP
• 8=:8GL DFlCTL o GFD ;ZGFDFGL lJUT ;FY[P
• XF/F lJSF; ;\S], GF lZ5M8"P
• V[GLlDIF SFI"S|D VG[ D[l0S, VMahJ["XG SFI"S|DP
• V[0=[; A]SP
• XF/FGL VgI V[S8LJLhGL DFlCTL T[DH ZL5M8"P

➤ SD"RFZL D[G]
DF+ SD"RFZLGF !Z DlCGFGF 5UFZ V[g8Z SZJFYL GLR[GF TDFD 5+SM VM8MD[8LS D[/JL XSFI K[P

• SD"RFZLGL lJUT s:8FO DFlCTL 5+Sf OM8M ;FY[P
• SD"RFZLVMGF CFHZL5+S TYF ZHFVMGL lJUTP
• .HFOFGL lJUT4 .HFOF VFN[X4 OMD" G\P #P
• R.T.-3 T[DH R.T.-12 DF\ VM8MD[8LS V[g8=LP

• ✯ 5UFZ :,L5
• ✯ 5[ZM, SMd%I]8Z ZÒ:8Z
• ✯ p5H BR" 5+S
• ✯ DM\3JFZL4 3ZEF0F TOFJT U6TZL

• ✯ 5+Sv V
• ✯ 5+Sv A
• ✯ 5+Sv S
• ✯ 5+Sv 0
• ✯ D[/J6F 5+S
• ✯ :,L5 .:I] ZÒ:8Z

• ✯ RT-1
• ✯ RT-3
• ✯ RT-5
• ✯ RT-10
• ✯ RT-12
• ✯ Appendix-III sU'5 .g:IMZg;f

• SD"RFZL EZTLGF 5+SMP
• I]hZ 0LOF.G 8F.D 8[A, VG[ JU" jIJ:YFP
• D];FOZL EF0FEyYF AL, VG[ ZÒ:8ZP
• VFJSvHFJS ZÒ:8ZP
• U|Fg8 U6TZL 5+SMP
• .TZ BR"4 VDFgI BR"GL IFNLP
• .gSD 8[1F U6TZL 5+SMP
• prRTZ 5UFZ 3MZ6GF 5+SMP

➤ 5]:TSF,I D[G]
5]:TSF,IGF ,F\AF ZÒ:8ZGL h\h8DF\YL D]lSTLPPPPPPPP

• .:I] ZÒ:8Z o .:I] TYF ZL;LJGL IFNL4 N\0 ;FY[P
• BZLNL ZÒ:8Zo BZLNL SZ[,4 E[8 D[/J[, 5]:TS ZÒ:8ZP
• 5]:TS ZÒ:8Zo ,[BS4 lJQFI4 5|SFXG4 lS\DT4 JM<I]D 5|DF6[P
• ,F.J ZÒ:8Zo 5FKF G VFJ[, 5]:TS TYF H~ZL DFlCTLP

➤ V[SFpg8 D[G]s:5[xI, XF/F DF8[f
DF+ ZMHD[/ V[g8=L SZJFYL VM8MD[8LS D/TF 5+SMP

• ZMHD[/P
• BFTFJCLP
• JFpRZP
• A[gS A]SP
• 0[0 :8MS ZÒ:8ZP
• VFJSv HFJS BFTF 5+SP
• p5H BR" BFTF 5+SP
• 5FS] ;ZJ{I]P

➤ lJ3FYL" D[G]

• DF+ ÒPVFZP OMD"DF\ V[g8=L SZJFYLPPPPPPPPPPPPPPPP
• ÒPVFZP sV\U|[Ò TYF U]HZFTLDF\f OM8F VG[ VF.vSF0" ;FY[P
• VM8MD[8LS ZM, G\AZ AGFJJF4 JU" OF/J6LP
• lJ3FYL"GL ;\bIF NXF"JT]\ 5+S sHFTL VG[ S[8[UZL JF.hfP

• ✯ OL ZL;L%8
• ✯ OL ZÒ:8Z
• ✯ OL G EZ[, lJ3FYL"GL IFNL
• ✯ .PALP;LP DFlCTL 5+S

• ✯ A[9S jIJ:YF
• ✯ 5lZ6FD 5+S
• ✯ DMS S;M8L
• ✯ 5F;vGF5F; ;DZL
• ✯ 5lZ6FD 5+S ZÒ:8Z
• ✯ ;\U|lCT q ;J"U|FCL
• ✯ lGNFG S;M8L
• ✯ I]lG8 8[:8 VG[ U|[0[XG

• ✯ CFHZL ZÒ:8Z
• ✯ ;ZF;ZL CFHZL 5+S

• GJF NFB, YI[, VG[ XF/F KM0L UI[, lJ3FYL"GM ZL5M8P"
• V[,P;LP BZF. o lJ3FYL"4 ÒPVFZP D]HA T[DH ;DZL ZL5M8P"
• V[,P;LP o GFD SDL ZÒ:8Z JU" D]HA VG[ lJ3FYL" D]HAP

• ✯ lJQFI 5;\NUL
• ✯ ZL;L%8 .:I]
• ✯ JF,Lvl5TFG[ DMS,JFGM GD]GM
• ✯ 5lZ6FD 5+S VG[ ;8L" .:I]

• HGZ, ZL5M8" o lJ3FYL"GF XF/F 5|J[XYL XF/F KM0IF ;]3LGL NZ[S DFlCTL ;R" O[;L,L8L VG[ V[S;[,DF\ 8=Fg;OZ ;]lJ3F ;FY[P

• ✯ 5+Sv VsALP;LPf
• ✯ 5+Sv VsA1FLf
• ✯ 5+Sv VsVlT 5KFT JU"f
• ✯ JFpRZ

• ✯ S[Z[S8Z ;8L"
• ✯ AMGMOF.0 ;8L"
• ✯ HgD TFZLB ;8L"
• ✯ 5|IF; 5|DF65+

• HgD TFZLB X]E[rKF 5+S4 VF.vSF0"GL ;]lJ3FP
• :S], D[8=L1F sXF/F D]<IF\SGf U|L0P

• ,[8ZC[04 J0"5[04 V[S;,4 S[<SI],[8Z4 l;:8D ,MSL\UP
• VMG ,F.G4 VMO ,F>G C[<54 ;]RGM4 A[SvV5P
• V[S:8=F VM0L"GZL ;R" VG[ 0[8F SgJh"G 8[SGM,MÒP
• VF p5ZF\T 36]\ A3]PPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPP